Welcome to the Embroidery Designs Shop FAQ page! We’re here to help you navigate your creative journey with ease. Below, you’ll find answers to the most common questions about our products, ordering process, and policies. Stitch something extraordinary with confidence!
Product Questions
Q: What types of embroidery designs do you offer?
A: We offer a diverse and whimsical range of high-quality, affordable embroidery designs to fuel your creativity! Our collections include popular themes like Animals & Critters, Birds & Owls, Bears, Christmas, Fantasy & Fairytales, Farm, and Farm Fresh. We also specialize in a wide variety of fonts, including Alphabets Fonts, Applique Fonts, Applique Numbers, and Fonts by Size (e.g., 1.25 Inch, 4×4, 5×7, 6×10, 8×8), perfect for personalizing gifts and creating family heirlooms.
Q: Are your design files delivered physically or digitally?
A: All of our designs are delivered digitally via email immediately after payment is confirmed! You will receive a download link to access your purchased design files, allowing you to start your project without any shipping delay. There are no physical products shipped for the designs themselves.
Ordering & Account Questions
Q: How do I place an order?
A: Simply browse our collections, add your favorite designs to your cart, and proceed to checkout. You can check out as a guest or create an account to track your orders and save your favorites for next time!
Q: What payment methods do you accept?
A: To make your checkout experience smooth and secure, we accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal.
Delivery & Shipping Questions
Q: How does delivery work for digital products?
A: This is the best part! Since our designs are digital, there’s no physical shipping wait. You will receive an automatic email with your download links immediately after your payment is processed. This means you can start stitching in minutes, not days!
Q: I purchased a physical gift card or item. What are my shipping options?
A: For any physical items (like gift cards):
- Standard Shipping: We ship via trusted carriers like DHL or FedEx for $12.95. Delivery typically occurs within 10-15 days after we dispatch your item from San Diego.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This economical option delivers within 15-25 days after dispatch.
Q: How long does order processing take?
A: Our San Diego-based team handles every order with care. For physical items, we take 1-2 business days to process and prepare your order for dispatch. Digital designs are delivered instantly.
Returns & Refunds Questions
Q: What is your returns policy?
A: We stand by the quality of our designs. If you are not completely satisfied with your purchase of a physical item, you may return it within 15 days of receipt for a refund. Due to their digital nature, embroidery design files are non-refundable once downloaded. We encourage you to preview any free samples available before purchasing.
Q: How do I initiate a return for a physical item?
A: Please contact our customer support team at [email protected] within the 15-day window. We will guide you through the simple process and provide you with a return shipping address.
Technical Support Questions
Q: I’m having trouble downloading my design. What should I do?
A: First, please check your spam or junk mail folder for the email from [email protected]. If you still can’t find it, or if the download link has expired, simply email us at [email protected] with your order number, and we will happily re-send your design files!
Q: What embroidery machine formats are your designs available in?
A: Our designs are versatile and come in multiple popular machine formats (like .PES, .DST, .JEF, etc.). The available formats for each design are listed on its product page. If you have a specific format need, feel free to contact us before purchasing.
Contact Information
Can’t find the answer you’re looking for? Our friendly and customer-centric support team is always here to help you!
Email: [email protected]
Shop Address: Embroidery Designs Shop | 1830 Hood Avenue, San Diego, US 92121
Thank you for being a cherished part of our creative community. Happy stitching!
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